E-Commerce Policy

Welcome to GMB International On-Line Shopping


This page, together with the documents referred to on it, tells you the terms and conditions on which we
supply any of the products listed on our website www.gmbinternationalco.com to you. Please read these
terms and conditions carefully before ordering any Products from the Site. You should understand that by
ordering any of our Products, you agree to be bound by these terms and conditions.

1) Terms & Conditions
All products sold by GMB International Sdn Bhd (the Company) are bound by the following Terms &
Conditions. By accessing this website, you confirm that you have understood and agree to be bound by
the terms and conditions, which are subjected to modifications and amendments at any time without
prior notice.


The Customer ensures that all information he/she is required to provide is at all times true, current,
complete and accurate.


The Company reserves the right to amend all Terms and Conditions, including charges and fees, Product
prices, order and payment modes and return policy, in its sole discretion at any time and date via updating
the website. It is the Customer’s responsibility to review the prevailing Terms and Conditions prior to
submitting any order on this website.


2) Privacy Policy
Customers, visitors, users, members, and others who use this website or other web sites owned or
operated by the Company are governed by this Privacy Policy. By using or accessing this website, you are
accepting the practices described in this Privacy Policy.


We recognize that your privacy is very important to you and to most people who use the Internet. Our
privacy policy is detailed below and we suggest that you read it thoroughly. This policy may change from
time to time and all changes will be posted here on this website. When so posted, they shall become
effective immediately. It is your duty to monitor the changes posted. This policy addresses the information
we collect, how we use it, how to correct or change it, and how we protect and store it.


We collect personal information and we use that information mainly to help us understand your needs so
that we may serve you better. The types of personal information that we may collect from you and how
we use it will depend on how you use this Website.


3) Registration Obligation
You shall provide true, accurate, current and complete information about yourself as prompted by the
enquiry forms.


You shall maintain and promptly update your data to keep it true, accurate, current and complete.


4) Payment Policy
All online transaction in the Company is valid inside of Malaysia only. Currency of transaction is in Ringgit
Malaysia (RM).
The Company only accepts payment via Visa and Master credit/debit cards only.

5) Product Policy
Products are subject to stock availability. The company will not entertain any pre-order from Customers.


6) Return & Exchange Policy
Refunds of Product(s) purchased is subject to the Company approval. Customer needs to complete the
Return & Exchange form and submit to the company within 14 days for investigation.
For any enquiry may refer to Customer Service @ +603-7971 3633/ 3332


The Company will bear the re-delivery costs if the product falls under below condition.

• Customers have received defective product(s) or expired products.
• Customers have received the incorrect product(s) from order.

The exchange and return products must be returned in its original condition. All defective products a
subject to further investigation. The Company reserves the right to reject any exchange or return product.
It is at Customer’s own cost to return the product for exchanged or refund.
Customers are strongly advised to check the Product purchased at the time of delivery to avoid any
possible dispute.

All replacement product(s) for defective or wrong product(s) will delivery on the next delivery schedule.
The Company reserves the right to collect, and the Customers shall be obliged to return, a Product that
was not part of the Customer’s order which is delivered to the Customers by mistake.

7) Delivery & Delivery Charges Policy
Delivery for all orders from the Company is only valid within Malaysia ONLY. Delivery to Customer(s) is
made to homes or offices with valid addresses.
All ordered products are generally dispatched to Customer(s) according to the Time Frame as below;
a. Klang Valley Area: within 3 Business Working Days*
b. West Malaysia: within 3 – 5 Business Working Days*
c. East Malaysia: within 7 Business Working Days*


Due to unpredictable circumstances, there are possibilities of delay in delivery which in such cases,
Customer(s) will be informed regarding the delay.

* “Working Day” refers to the Company’s Operation days, which is from Monday to Saturday, except
Sunday, Public Holidays or any blackout (non-operation) dates imposed by the Company. There will be no
delivery service on Saturday, Sundays & Public Holidays or any blackout dates imposed by the Company.
Should the date of order falls on a Saturday, Sunday or Public Holiday, the following working day shall
apply.


The Company reserves the right to withhold delivery of an order if it has any doubt whatsoever as to the
Customer’s credit worthiness or if the payment is not effective for any reason whatsoever.


8) Variation & Cancellation of Order
The Company may cancel Customer’s order if the Product is not available for any reason. The Company
will notify Customer and return any payment that have made by Customer.

The Customer may vary or cancel the order up to the point of time prior proceeding to the payment page.
By verifying the payment page means the order is being processed and the Customer has paid. After which,
the Company will impose a cancellation fee for any orders cancelled.

Cancellation must be made within 24 hours of purchase via calling Customer Service, +603-7971 3633.
Cancellation is subjected to case to case basis reviews and subjected to delivery time frame. Orders which
are delivered may NOT be canceled.

The Company requires up to 14 Working Days to process a Canceled Order. Payment will be made via
bank checks or bank transfer based on the name of the purchasing name ONLY.


9) Limitation of Liabilities
The Company shall not be liable for any consequential, indirect or special damages or loss of whatever
description nor shall the Company be liable for any damage or loss caused by the Customer’s servants,
agents, buyers or other persons whatsoever.
Both the Company and its delivery contractor shall not be held responsible for any damage or loss of
Products after delivery.

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